Our Staff

Peggy Frank, M.A., CCC-A

Owner

Heather Hopwood, HIS

Hearing Instrument Specialist

I live with Chad, my partner of 15 years and fiancé of two years. Together, we share four children, three grandchildren, and five English Bulldogs.

My career in this industry began as a result of my personal experience with hearing loss. For the past six years, I have worked as a state-licensed hearing specialist. Throughout my career, I have had the opportunity to work alongside and learn from many talented audiologists and hearing specialists.

After leaving the Big Rapids area a year ago, I am thrilled to return as a member of the Audibel team. I look forward to helping as many people as possible with their hearing care needs.

Donica Bignall, HIS

Hearing Instrument Specialist

Recently received her Associates Degree in Accounting. She plans to continue working at Audibel Hearing Center transitioning

from PCC (Professional Care Coordinator)/Audiology Assistant to Clinical Provider. She is interested in hearing patients better to so they can function better with family and friends in their day to day lives.

She has been with Audibel Hearing Center for over 15 years.

Dawn Houghton, HIS

Hearing Instrument Specialist

Bio coming soon.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.6 out of 5 Stars based on 11 Reviews on Google.

Peggy is very good I would say great both girls are I love going to see them she help right one for your INS you can get

Reviewer Profile Photo Connie Tissue, on Google

Peggy was professional also very friendly answered our questions and gave me my hearing exam very nicely.

Reviewer Profile Photo Monte Baum, on Google

Very friendly and Peggy is so awesome, very clean, just wish I went there before now. Today on July 10th went to pickup hearing aids and it was like my first time going Ms Peggy is the best she made sure that everything was just right before I left. I...

Reviewer Profile Photo Karen Cress, on Google

Great place to get tested and get your hearing aids. Awesome staff and Peggy is very knowledgeable and caring. Highly recommend!

Reviewer Profile Photo Jean Coffman, on Google

Very friendly, professional and she will listen and help anyway she can ,very informative plus a sense of humor that is fantastic

Reviewer Profile Photo Dusten VanBennekom, on Google

We were told by a different hearing aid business in a different town that my husband's hearing aids needed to be replaced or sent to the manufacturer to be repaired and that they may not be repairable because of their age (they also supposedly did a diagnosis). The cost for...

Reviewer Profile Photo Enid Chambers, on Google

Peggie is a rare gem, I only wish we had found her sooner! Very knowledgeable and helpful!! A+++

Reviewer Profile Photo Chel Sunderlin, on Google

Great customer service very helpful friendly employees

Reviewer Profile Photo Mike Woodward, on Google

Great service. Very informative without being pushy. Friendly staff.

Reviewer Profile Photo Gerid Adams (Wired4Sound), on Google